Privacy Policy — How pkr89 Protects Your Personal Data

01 Who We Are

pkr89 is an internationally licensed online gaming platform accessible at pkr89.bet. References in this Privacy Policy to "pkr89", "we", "us", or "our" refer to the operator of the pkr89 platform acting as the data controller in respect of any personal information collected from players and visitors.

pkr89 is committed to protecting the personal data of its players — including those based in Karachi, Lahore, Islamabad, Faisalabad, Peshawar, and across Pakistan — in accordance with internationally recognised data protection principles and the obligations imposed by our gaming licence.

02 Data We Collect

pkr89 collects personal data in several categories depending on your relationship with the platform. The categories of data we may hold about you are set out in the table below.

pkr89 does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless this arises incidentally in the context of a responsible gaming self-exclusion or support interaction, in which case it will be handled with the highest degree of confidentiality.

03 How We Collect Your Data

3.1 Directly From You

The majority of personal data pkr89 holds is provided directly by you at the time of account registration, during KYC verification, when making deposits or withdrawal requests, when contacting customer support, and when participating in promotional activities.

3.2 Automatically

When you access the pkr89 platform, certain technical and usage data is collected automatically through cookies, server logs, and similar tracking technologies. This includes your IP address, device identifiers, browser characteristics, and navigation behaviour on the platform. Please refer to Section 7 for full details of our cookie practices.

3.3 From Third Parties

pkr89 may receive information about you from the following third-party sources where this is necessary for our operations:

• Payment processors — confirmation of payment method ownership, transaction status updates from JazzCash, EasyPaisa, HBL, UBL, and other supported providers.
• Identity verification providers — results of automated document verification and age-check services used as part of our KYC process.
• Fraud and AML screening services — adverse media screening, sanctions list checks, and politically exposed person (PEP) database results.

04 Legal Basis for Processing

pkr89 processes your personal data on the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing required to open and maintain your account, process transactions, and deliver the services you have requested through pkr89.
• Legal obligation: Processing required to comply with our international gaming licence conditions, including KYC, AML, and responsible gaming obligations mandated by our licensing authority.
• Legitimate interests: Processing carried out to protect the security and integrity of the platform, prevent fraud, detect and close duplicate accounts, and improve the quality of our services — provided these interests are not overridden by your fundamental privacy rights.
• Consent: Where pkr89 sends you direct marketing communications (such as promotional emails or SMS notifications about bonuses), we do so only with your prior consent. You may withdraw this consent at any time by contacting support or updating your Account notification preferences.

05 How We Use Your Data

pkr89 uses the personal data we collect for the following purposes:

• Creating, verifying, and maintaining your pkr89 account in accordance with our Terms & Conditions.
• Processing deposits and withdrawals in PKR via your chosen payment method, and maintaining accurate transaction records.
• Verifying your identity and age (21+) as required under our international gaming licence and to comply with AML regulations.
• Detecting and preventing fraud, account takeover, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Monitoring your gaming activity to identify potential problem gambling behaviour and to trigger responsible gaming interventions where appropriate — including account alerts, spending limit prompts, and outreach from our support team.
• Responding to customer support queries, resolving disputes, and maintaining records of all player communications.
• Sending account-related transactional notifications (e.g., deposit confirmation, withdrawal status, security alerts).
• Sending promotional communications about bonuses, tournaments, and new games — where you have given us consent to do so.
• Complying with requests from regulatory authorities, law enforcement agencies, or our licensing authority where we are legally required to do so.
• Analysing aggregated, anonymised usage data to improve platform performance, game offering, and user experience.

06 Sharing Your Personal Data

pkr89 does not sell or rent your personal data to third parties. We share personal data with external parties only in the following limited circumstances:

6.1 Service Providers

pkr89 engages carefully selected third-party service providers who process personal data on our behalf and under our instruction, including payment processing providers (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), identity verification and KYC partners, fraud detection and AML screening providers, and cloud infrastructure providers. All such providers are contractually required to maintain data confidentiality and may not use player data for any purpose other than the service they are providing to pkr89.

6.2 Regulatory and Legal Authorities

pkr89 may disclose personal data to regulatory bodies, licensing authorities, law enforcement agencies, or courts of competent jurisdiction where we are legally required to do so, or where such disclosure is necessary to protect the rights, property, or safety of pkr89, our players, or others.

6.3 Business Transfers

In the event that pkr89's business or assets are acquired by or merged with another entity, player data may form part of the transferred assets. In such an event, pkr89 will endeavour to notify affected players in advance and ensure that their data continues to be handled in accordance with this Privacy Policy.

07 Cookies & Tracking Technologies

pkr89 uses cookies and similar tracking technologies on its platform to deliver core functionality, improve performance, and understand how players interact with the site. The categories of cookies we use are as follows:

7.1 Strictly Necessary Cookies

These cookies are essential for the platform to function correctly. They enable core features such as user authentication, session management, and security token validation. The platform cannot function properly without these cookies and they cannot be disabled.

7.2 Functional Cookies

These cookies remember your preferences — such as your language settings and display preferences — to personalise your experience on the platform. They do not track your activity across other websites.

7.3 Analytics Cookies

pkr89 uses analytics cookies to collect aggregated, anonymised data about how players navigate and use the platform. This information helps us identify areas for improvement and optimise the player experience. No individually identifiable data is extracted from analytics processing.

7.4 Managing Cookies

You can manage or disable non-essential cookies through your browser settings at any time. Please be aware that disabling certain cookies may affect the functionality and performance of the pkr89 platform. Instructions for managing cookies in the most widely used browsers are available through each browser's help documentation.

08 Data Retention

pkr89 retains personal data for the period necessary to fulfil the purpose for which it was collected, subject to the following minimum retention periods imposed by our licensing and regulatory obligations:

• Account and identity data: Retained for a minimum of five (5) years following the closure of your account, as required by our AML and KYC obligations under our international gaming licence.
• Transaction and financial records: Retained for a minimum of five (5) years following the date of each transaction.
• Responsible gaming records: Self-exclusion and cooling-off period records are retained indefinitely to prevent re-registration during an active exclusion period and to maintain an accurate history of responsible gaming interventions.
• Customer support communications: Retained for three (3) years from the date of the interaction, unless the communication is relevant to an ongoing dispute, in which case it is retained until the dispute is resolved.
• Marketing consent records: Retained for the duration of your account and for one (1) year following account closure, to evidence compliance with our consent obligations.

Once the applicable retention period has elapsed, pkr89 will securely delete or irreversibly anonymise your personal data.

09 Your Data Rights

As a pkr89 player, you hold a number of rights in relation to the personal data we hold about you. pkr89 is committed to facilitating the exercise of these rights promptly and without undue obstacles.

• Right of Access: You have the right to request a copy of the personal data pkr89 holds about you, together with information about how that data is being used.
• Right to Rectification: If any personal data pkr89 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information directly through your account settings, or contact support for assistance with more complex corrections.
• Right to Erasure: In certain circumstances — for example, where pkr89 no longer needs your data for the purpose for which it was collected — you may request that your personal data be deleted. Please note that this right is subject to our legal and regulatory retention obligations described in Section 8 above.
• Right to Restrict Processing: You may request that pkr89 restricts its use of your personal data in certain circumstances, for example while a correction request is being assessed.
• Right to Data Portability: Where pkr89 processes your data on the basis of consent or contractual necessity, and where technically feasible, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format.
• Right to Object: You have the right to object to processing carried out on the basis of pkr89's legitimate interests, including profiling for responsible gaming purposes, subject to pkr89's ability to demonstrate compelling legitimate grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — such as for direct marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

To exercise any of the rights listed above, please contact pkr89 using the details provided in Section 14. We will respond to all valid data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further two months, in which case we will notify you of the extension and the reason for it.

10 Children and Minors

The pkr89 platform is strictly intended for adults aged 21 years and over. pkr89 does not knowingly collect personal data from any person under the age of 21. If you are under 21, you are not permitted to register for or use the pkr89 platform under any circumstances.

If pkr89 becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended, all funds will be returned to the originating payment method, and all associated personal data will be deleted from our systems as soon as reasonably practicable, subject only to any overriding legal retention obligations.

11 Security Measures

pkr89 implements a comprehensive suite of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the pkr89 platform.
• Encryption of sensitive data fields — including financial data and identity document copies — at rest within our secure database infrastructure.
• Role-based access controls restricting employee access to player data strictly to those staff members who require it to perform their job functions.
• Multi-factor authentication requirements for all pkr89 staff who access systems containing player data.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Automated monitoring systems that detect and alert on unusual access patterns or potential data security incidents in real time.

Despite these measures, no system is entirely impenetrable. pkr89 cannot guarantee absolute security of data transmitted over the internet. In the event of a data security incident that poses a material risk to players' rights and freedoms, pkr89 will notify affected players without undue delay in accordance with our notification obligations under applicable law.

You also play an important role in keeping your data secure. We strongly recommend that you use a strong, unique password for your pkr89 account, enable two-factor authentication where available, and never share your login credentials with any other person.

12 Third-Party Links

The pkr89 platform may, from time to time, contain references or navigational links to third-party websites or services — for example, links to responsible gaming support organisations or payment method provider information pages. pkr89 has no control over the content, privacy practices, or data handling policies of any third-party websites.

This Privacy Policy applies solely to the pkr89 platform at pkr89.bet. pkr89 strongly encourages you to review the privacy policies of any third-party website you visit, as pkr89 accepts no responsibility or liability for the privacy practices of those sites.

13 Updates to This Privacy Policy

pkr89 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or our licensing obligations. The revised Policy will be published on this page with an updated effective date. Where changes are material, pkr89 will provide registered players with advance notice via the email address associated with their account.

Your continued use of the pkr89 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed about how pkr89 protects your personal data.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to pkr89's handling of your personal data, please contact our team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the pkr89 platform — average response time 3–5 minutes
• Support Languages: English and Urdu

pkr89's support team is available around the clock to assist players from every city in Pakistan — whether you are based in Karachi, Lahore, Rawalpindi, Islamabad, Faisalabad, Multan, or anywhere else across the country. We treat all data privacy enquiries with the utmost seriousness and will acknowledge your request within 48 hours.

For formal data rights requests — such as subject access requests or erasure requests — please contact us via email with the subject line "Data Rights Request" and include your registered account username and the nature of your request to help us process it efficiently.